7 Big Social Trends that Coronavirus is Accelerating

 In Collaboration, Corporate Social Responsibility, Creating Shared Value, Designing Solutions, Innovation, Leadership
[THIS BLOG HAS BEEN UPDATED & REPUBLISHED]

In times of turmoil we have to look through the noise and identify the social trends that will significantly shape our future. Crises are not new, however this one is truly systemic and will be the defining global event for most generations alive today. Arundhati Roy furnishes us with:

Historically, pandemics have forced humans to break with the past and imagine their world anew. This one is no different. It is a portal, a gateway between one world and the next.

I’ve drawn on several sources to pick out 7 trends that are being accelerated or amplified by coronavirus in a bid to help define the new landscape:

1. Shareholders now realise they rely on stakeholders

Business prosperity depends on the health of society – coronavirus has made that link abundantly clear.

Up until now, too many businesses have acted as if they are independent of society: running down natural resources, exploiting people, arbitraging rules and regulations, promulgating dubious sales and marketing practices and so on because they’ve been putting shareholder returns first (and have been allowed to get away with it).

Those days are pretty much over. Our fortunes are entwined and employees, consumers, regulators and governments are getting wiser to that fact. The Business Roundtable (US) recently acknowledged the importance of stakeholder health – it will be more impressive when member companies translate their intentions into concrete actions.

Former Unilever CEO, Paul Polman, notes that solving the pandemic has required a bigger level of partnership with entities like the World Health Organisation overcoming its historical reluctance to collaborate with business. Greg Hills, managing director of FSG, points out that system problems require system solutions. Their observations point to the need for public, private and social sector organisations to work together in new ways, traversing boundaries they’ve historically operated within.

2. However, capitalism is here to stay

Capitalism provides incentive for private trade and industry to meet our needs instead of relying on government. I think we all enjoy the freedoms and advancements this system presents, but it requires prudent governance and supervision to work in our interests. Putting shareholder interests ahead of all others clearly doesn’t work.

Capitalism is often vilified, however it does have the power to create change at scale in relatively short timeframes. Author of The Great Disruption, Paul Gilding, writes:

Capitalism, correctly defined and well managed, can be a powerful and effective component of an intelligently designed, democratic and fair society.

We won’t abandon capitalism because it will take decades to figure out what a workable new system might look like, assuming there is consensus for change. However the pandemic lowers our tolerance for unhealthy side-effects, and provides a mandate for improving the way we allocate risks and resources.

3. Two paths. One choice.

Ray Dalio, chief investment officer at Bridgewater Associates delivers some home truths in this TEDx interview on what corona virus means for the global economy. He asks: Who pays? How will we deal with each other? How does wealth get redistributed? Will it ignite global tensions and war?

Ray believes our response can go two ways: wealth is redistributed fairly to ‘increase the pie’, or via a ‘fist fight’, with those controlling power making sure they come out ahead. It’s unsettling that he’s not sure which way it will go.

Do yourself a favour and watch the video, it’s 52 minutes of gold, including the surprise of the interviewers when the penny drops that this is much worse than the global financial crisis. Who would have thunk!?

4. The rise of the equitable consumer

Corporate character – not just product brand character – is going to be top of mind for consumers who will seek greater equity in their relationships with companies. I know it’s cliched to say we’re all in this together, but it’s a fact, and if a company is perceived to be profiteering instead of pitching in it will incur more consumer wrath than in the past. Paying fair amounts of tax would be a good start.

I foresee an acceleration in the trend of companies partnering with government, charities and not-for-profits to create value for customers and communities of interest. Along with the ‘shared value‘ work of Michael Porter and Mark Kramer, Alan Murray of Fortune Magazine is an advocate:

I believe fundamental changes in the way large companies operate, as well as changes in the broader political environment, ensure purpose beyond profits will remain front and center for the best companies in the years ahead.

Philanthropic gifts, corporate social responsibility programs and charity partnerships with brands will still happen, however linking social investments to bottom line growth or connecting profit with purpose is the trend at hand. It will be a test of corporate character and require great clarity of purpose.

5. Intergenerational and employment tensions

Will younger generations be dragging the heavy weight of the pandemic with them for a lifetime? With such a high debt burden, it’s hard to see how they come out unscathed. The only way to head off future flash points will be to give younger generations a greater say in our rebuild and recovery decisions, which may be a bridge too far for the stubborn Boomers and Gen-Xers who are used to calling the shots.

From a jobs perspective, the CEO of Social Ventures Australia, Suzie Riddell, points out that young people will find it hard to transition from education to employment. Re-skilling and adapting to changing labour markets is key.

Many countries have flirted with universal basic incomes in their economic responses to coronavirus. Caroline Lucas of the Greens Party (UK) sees evidence of widespread support:

The coronavirus may turn out to be the locomotive of history which accelerates the transition to a better, fairer society. But we will have to fight to ensure it happens.

Without strong and equitable leadership, expect these tensions to boil over.

6. Loving local. Again.

We are entering a period of intense ‘localisation’. There’s good reason to re-think, re-boot and re-vamp local manufacturing, food production and create circular systems that bolster resilience to future shocks. I guess we’ve become more aware of where things come from and which ones are of most value to us as a result of coronavirus.

Local and global interests can co-exist in the long run if sensible minds are put to work.

There are business precedents for re-balancing. After their experience with Hurricane Katrina, Walmart started paying more attention to employee conditions, development opportunities, local food sourcing, smarter transport configurations, sustainable supply chain practices and renewable energy sourcing. Why? Kathleen McLaughlin of Walmart points out that they had to look to the business itself to create value and strengthen the systems they rely on in society instead of outsourcing that role to charities, NGOs and government.

7. Trusting Big Brother?

Google, Facebook and Apple are trialling the use of locational data (via opt-in) to advise us on social distancing and transmission risk.

If government and private enterprise has done one thing exceedingly well, it has been to exterminate any trust we have in how data is collected and used. If there was ever a time to set aside our privacy concerns and get on board with such uses of data – it is now, but I doubt it will happen in democratic countries unless consumers feel protected.

Trust is not bought, it is earned; something that populist leaders and mercenary corporate CEOs have failed to grasp. Mark Andrejevic of Monash University believes public confidence must be won for tracking systems to be effective and experience to date shows we have reservations about entrusting our personal data to government.

Personally, I admit to the irony that our locational data is being collected all the time through apps on our phones. It’s as if we are happy to be tracked, we just don’t want to know too much about it, and we’ll complain a heck of a lot if someone uses it for commercial, political or administrative gain.

Perhaps this is a case of two steps forward and then two steps back for big data – however further outbreaks of the pandemic in the midst of the recovery could become a catalyst for change.

Conclusion

There are many resources on this planet at our disposal: human, ecological, financial, social and economic. We can bring them together to solve our problems in a sustainable way with the end goal of ensuring everyone has the opportunity to live a decent life and be the best contributor to society they can.

Many of the trends I’ve outlined above are already in play; coronavirus is an accelerant. It reminds us that, in the words of Adam Smith:

All the members of human society stand in need of each other’s assistance, and are likewise exposed to mutual injuries.

Collective action, cooperation, collaboration – call it what you will – is the means for bouncing back and coming out of this stronger than ever. If we pass this test, it’s tantalising to think that the same urgency and resolve could be applied to addressing climate change.

You may agree, disagree or offer up your own view.

Phil Preston is an expert in aligning profit with social purpose and the author of of Connecting Profit With Purpose. He can be contacted via phil@philpreston.com.au or +61 408 259 633.

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Showing 2 comments
  • Ross Clennett
    Reply

    This is a fabulous post, Phil. Thanks for the thoughtful diagnosis. All the points you make are excellent and provide a tantalising entree of what’s ahead of us. Personally, I find myself Loving Local. Again as I contemplate shopping, future holidays and the importance of my various local communities.

  • Amy
    Reply

    Enjoyable to read, controversial yet most of all brave. I support your ideas and commend you for sharing. Amy.

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